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Bringing Your Dream Kitchen to Life

Like every other company, we have specific procedures and conditions with regard to payment. To help you understand our requirements, the following is a brief explanation of the most important aspects around payment:

  • Once the quote has been completed, the consultant will contact you to set up an appointment. During this appointment the consultant will explain the design, materials and cost implications in detail. As this cannot be sufficiently explained via fax or e-mail it is important for this to happen in person in the showroom.
  • Our consultants will inform you of our payment terms and conditions. It is important to note that we deal directly with the Client who will sign and accept responsibility for the said payment terms and conditions, even though it may be coming from a third party such as the building contractor.
  • It is your responsibility to make sure that the third party understands the terms and conditions. These terms and conditions cannot be deviated from.
  • On acceptance of the quote, and once the deposit has been paid, a final measurement will take place at the installation site.
  • At this point you will be supplied with a copy of the plans and design. We do not supply copies of the plan or design before acceptance
 

ENSURING A SMOOTH INSTALLATION

We strive to ensure a smooth, trouble-fee installation through effective project management. Bearing the following in mind will help us achieve this:
  • You are welcome to contact your consultant with any queries during the installation.
  • You will be required to sign a new plan and contract if there is any additional work required or any changes that need to be made regarding the installation of your kitchen.
  • Installation cannot commence until the 40% commencement-of-installation deposit has been paid.
  • Please keep in mind that there will be a delay between the installation of the carcasses and the installation of the granite.

 

RENOVATING HINTS

While you are renovating, please ensure that the following are complete before the commencement of installation:

 

  • All plumbing and electrical work needs to be complete before the installation commences (even if you are only replacing worktops).
  • We unfortunately cannot undertake to do any plumbing or electrical work. Our installers are not qualified for the connection or disconnection of stoves, sinks, etc.
  • Please advise us if you need us to remove existing cupboards, etc. We are unfortunately not able to remove tiles.

 

FROM THE GROUND UP

If your cabinets are installed in a newly-built home, we have a few additional requirements to ensure that the installation process can be completed as quickly and efficiently as possible.

  • Screeding of the floor should be done.
  • If applicable, tiling should be finished.
  • Ceilings should be installed.
  • All Rhinoliting should be completed.
  • Windows (with glass) should be installed.
  • Doors should be installed.
  • Plumbing and electrical points should be working.
  • Not all standard bedroom cupboards have backings. Please ensure that the walls behind these built-in cupboards are painted before installation.
  • Please notify us if there is no power available on the site, as well as of any delays that may arise.
  • Please remember to make appointments whenever you wish to see any of our consultants as they may not necessarily be in the office or available for consultation.
  • Please ensure that the site is lockable