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Our Commitment To Service

At Easylife Kitchens, we recognise our Clients as the cornerstone of our business. For this reason, we consider superior levels of client service to be more important than anything else. And we don’t just say it – these are words we live by. The following are what we consider to be the minimum level of service you are entitled to:

 

Communication:

 
We undertake to ensure effective and constant communication between you and Easylife Kitchens.
 
  • If you leave a telephonic message with us, we will return your call as soon as possible, but definitely before the end of the next working day.
  • Once your project commences, we will keep you updated on a regular basis.
  • You are entitled to speak to the owner of the business at any time if you are not satisfied with our service.
 

Compliance:

 
When you deal with Easylife Kitchens, you know that you are dealing with a reputable company. We are a member of the Kitchen Specialist Association (KSA) and we abide by their code of ethics. We are also a member of the Franchise Association of South Africa (FASA), your assurance that you are dealing with a credible franchise group.
 

Competence:

 
As the largest kitchen retail group, you can be certain that your project will be treated professionally and managed personally at all times by an expertly trained, highly skilled and creative designer, using state-of-the-art computer-aided design technology to conceptualise, design and customise your dream kitchen.
 

Conduct:

 
We pride ourselves in our professionalism, which is evident from the way we conduct ourselves:
 
  • Our stores are owner-managed – giving you the best service is our top priority.
  • We are committed to paying careful attention to everything we do.
  • We undertake to be professional and courteous at all times.\
 

Choice:

 
No two people have the same taste – why settle for limited choices? We have the widest range on offer, giving you everything you need to suit your individual requirements so you can select designs, finishes, extras and accessories to suit your budget.
 

Convenience:

 
As the largest retail kitchen group in South Africa, we have stores conveniently located nationwide. We specialise in all domestic storage solutions, from kitchens to built-in bedroom cupboards to vanities, studies, and bars, as well as accessories, appliances and almost anything else you may need for your project.
 

Clarity:

 
We are committed to being absolutely transparent with our costing. Detailed quotations are available, so that you will know exactly what you’re paying for.
 

Certainty:

 
Our products offer superior quality, guaranteed. We are committed to only using first-grade materials. That’s why our kitchen units have a two-year guarantee, and our hinges and runners have a lifetime guarantee. We manufacture all of our products locally. We have two modern, frequently upgraded factories based in Gauteng and the Western Cape. These factories are 100% dedicated to our franchises, ensuring the most efficient delivery of superior quality products at all times.
 

Care:

 
We strive to be socially responsible at all times.