FAQ's

  • Frequently Asked Questions

These companies are required to offer their customers a minimum guarantee of one year on their product and installation. In addition, they must have a showroom where prospective customers can view the quality of product and installation that you can expect in your home.

Affiliate members of the KSA are companies that are affiliated to the kitchen industry by supplying a wide range of related products, including manufacturers and suppliers of boards, surfaces, sinks, taps, doors, handles, appliances, computer design software, etc.

All members have to adhere to the KSA’s strict code of ethics, which covers manufacturing, installation and service standards. Members’ references are screened thoroughly and they need to have been trading for a minimum of three years, and be registered in terms of South African law.

It is an acceptable standard for kitchen manufacturers and installers to request a 50% deposit on the signing of the contract, with a further 40% on the delivery of the carcasses to site, followed by the final 10% payment on completion of the work and signing off the job.

In the event of a dispute that requires intervention by the KSA, all members have signed an agreement to abide by any ruling handed down by the KSA, thereby providing consumers with total peace of mind.

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